Each stylist strives for 100% satisfaction. We know doing great hair and having a great experience is the key to happiness and success. If there is a problem with the color or cut the stylist that performed, the service can and will fix it at no charge. Notice must be given to the stylist within 72 hours of the appointment and the work must be completed within 7 days of the appointment. If the client wants additional work done that was not discussed in the original consultation, then this would be an additional appointment and may come with additional fees.